Shipping policy
Last updated: August 15, 2026
Thank you for shopping with Lyrical Apparel.
Our products are made to order. This means your product is produced specifically for you after your order is placed before it is shipped.
This Shipping Policy explains how orders are processed, produced, shipped, and delivered within the United States.
By placing an order with Lyrical Apparel, you acknowledge and agree to the shipping terms described below, subject to applicable law.
1. Shipping Area
Lyrical Apparel currently ships to addresses within the United States only.
We do not currently offer shipping to:
- International addresses
- U.S. territories or possessions where our fulfillment partners cannot provide delivery
- Addresses that our fulfillment or shipping partners cannot service
Shipping availability may vary by product and destination.
If an address cannot be serviced, we may contact the customer to request an alternative address or provide an appropriate resolution.
2. How Our Print-on-Demand Process Works
Lyrical Apparel uses a print-on-demand fulfillment model.
When you place an order:
Order placed → Order processed → Product produced → Quality/fulfillment processing → Package shipped → Carrier transit → Delivery
Because products are made to order, an order does not necessarily ship immediately after purchase.
The total time from purchase to delivery consists of two separate periods:
- Production/processing time — the time required to prepare and manufacture your order.
- Shipping/transit time — the time required for the carrier to transport the package after it has shipped.
These time periods should not be combined when estimating the shipping portion of your order.
3. Order Processing and Production
Orders generally enter processing after payment has been successfully authorized.
Because products are made to order, production begins after the order is submitted.
Production time may vary depending on:
- Product type
- Product availability
- Order volume
- Production capacity
- Holidays
- Weekends
- Supplier availability
- Technical or operational circumstances
The estimated production or processing timeframe displayed on the applicable product page or at checkout is an estimate unless expressly stated otherwise.
Orders may occasionally require additional processing time.
If a significant delay occurs, we may contact affected customers where appropriate.
4. Shipping Time
Once production and fulfillment are complete, the order is transferred to the applicable shipping carrier.
Carrier transit time begins after the package has been shipped.
Estimated transit times may vary depending on:
- Destination
- Carrier
- Service level
- Weather
- Holidays
- Transportation conditions
- Carrier volume
- Other circumstances outside our reasonable control
A carrier's estimated delivery date is an estimate and is not necessarily a guaranteed delivery date.
Where a specific delivery date or timeframe is expressly guaranteed, the applicable guarantee will control.
5. Estimated Delivery Time
Your estimated delivery timeframe may be calculated approximately as:
Production/processing time + carrier transit time = estimated total delivery timeframe
For example, if a product requires several business days for production and the selected shipping service requires additional transit time, the total delivery period will include both stages.
Please review the product page and checkout information for the most current estimated timeframe applicable to your order.
We recommend allowing additional time during holidays, promotional periods, unusually high order volumes, or other periods of increased demand.
6. Shipping Costs
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary based on:
- Order contents
- Destination
- Shipping service
- Package size or weight
- Promotions
- Other applicable factors
The shipping cost shown at checkout is the amount applicable to your order unless an error is discovered or circumstances require otherwise.
7. Tracking Information
When tracking information is available, it may be sent to the email address associated with your order.
Tracking information may take some time to become active after a shipping label is created.
A shipping label being created does not necessarily mean that the package has already begun carrier transit.
Tracking information is provided by the applicable carrier and may not update continuously.
8. Shipping Delays
Although we work to process and ship orders within the estimated timeframes provided, delays can occur.
Potential causes include:
- Production delays
- High order volume
- Carrier delays
- Severe weather
- Natural disasters
- Holidays
- Transportation disruptions
- Address problems
- Customs or government restrictions, where applicable
- Carrier operational issues
- Fulfillment-provider disruptions
- Other circumstances outside our reasonable control
An estimated delivery date is not a guarantee unless expressly stated otherwise.
If we become unable to ship an order within a promised timeframe, we will provide any notices, cancellation options, refunds, or other remedies required by applicable law.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Before completing your purchase, carefully verify:
- Full name
- Street address
- Apartment, unit, or suite number
- City
- State
- ZIP code
If you notice an address error, contact us immediately.
We may be able to update the address if the order has not yet entered production or shipment.
Once production or shipment has begun, we may be unable to change the shipping address.
10. Orders Returned Because of an Incorrect Address
If an order is returned, refused, or becomes undeliverable because of an incorrect, incomplete, or invalid address provided by the customer, Lyrical Apparel is generally not responsible for the resulting delivery failure.
If a replacement shipment is requested, additional shipping charges may apply where permitted by law.
If the original package is returned to a fulfillment facility, additional processing time may be required before a replacement can be arranged.
11. Lost Packages
If your tracking information indicates that your package is lost or has stopped moving for an extended period, please contact us.
We may investigate the shipment with the applicable carrier and/or fulfillment provider.
If the carrier confirms that the package was lost in transit, Lyrical Apparel may provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.
Please contact us before placing a duplicate order because we cannot guarantee reimbursement for a replacement order purchased separately by the customer.
12. Delivered but Not Received
If tracking indicates that your package was delivered but you cannot locate it, please first check:
- Your mailbox
- Your front door
- Your usual delivery location
- Package lockers
- Household members
- Neighbors
- Building management
- The carrier's delivery information
You may also contact the carrier directly to request additional delivery information.
If the carrier confirms delivery to the address provided at checkout, Lyrical Apparel may investigate the circumstances before determining whether a replacement, refund, or other resolution is appropriate.
A delivery scan does not automatically guarantee a refund or replacement.
However, it also does not automatically mean that your claim will be denied.
Each claim may be reviewed based on the available information and applicable law.
13. Damaged Packages
If your package appears visibly damaged when delivered, please photograph the package before opening it when reasonably possible.
If the product inside is damaged, contact us as soon as possible and provide:
- Your order number
- Photographs of the package
- Photographs of the shipping label
- Photographs of the damaged product
- A description of the damage
We may investigate the issue with our fulfillment provider or shipping carrier.
For information regarding eligibility for a replacement or refund, please refer to our Return & Refund Policy.
14. Missing Items
If you receive your order and believe one or more items are missing, contact us within 30 days of delivery.
We may verify the order using available:
- Order records
- Fulfillment records
- Package information
- Shipment information
- Tracking information
- Customer-provided photographs
- Other relevant information
If we determine that an item was incorrectly omitted from the shipment, we may provide an appropriate replacement or refund in accordance with our Return & Refund Policy.
15. Multiple Packages
Orders containing multiple products may occasionally be fulfilled and shipped in separate packages.
This may happen because products are produced at different facilities, become available at different times, or require separate fulfillment processes.
If your order has multiple tracking numbers, products may arrive separately.
Please review all available tracking information before reporting an order as incomplete.
16. Shipping to Apartments, Businesses, and Shared Addresses
Customers are responsible for providing any information necessary for successful delivery.
For apartments, condos, offices, dormitories, and other shared locations, customers should provide:
- Building number
- Unit or apartment number
- Floor where relevant
- Business name where applicable
- Any other information reasonably required by the carrier
Lyrical Apparel is generally not responsible for delivery failures resulting from incomplete address information provided by the customer.
17. P.O. Boxes and Restricted Addresses
Some products or shipping services may not be deliverable to P.O. boxes, military addresses, forwarding addresses, or other restricted destinations.
Shipping availability will depend on the product, fulfillment provider, and carrier.
If an order cannot be fulfilled to the address provided, we may contact the customer to request an alternative address or determine an appropriate resolution.
18. Shipping Carrier
Lyrical Apparel may use different shipping carriers and services depending on the fulfillment location, product, destination, availability, and shipping option selected.
The carrier used for an order may not always be the same across all orders.
We reserve the right to use an alternative carrier or service where necessary to fulfill an order.
19. Carrier Delays and Circumstances Beyond Our Control
Lyrical Apparel is not responsible for delays caused by circumstances beyond our reasonable control, including:
- Severe weather
- Natural disasters
- Floods
- Fires
- Transportation disruptions
- Carrier disruptions
- Labor disruptions
- Government actions
- Public emergencies
- Infrastructure failures
- Internet or telecommunications failures
- Fulfillment-provider disruptions
-
Other unforeseen events
We will make reasonable efforts to assist customers when significant shipping problems occur.
20. Shipping Claims
Shipping-related claims should be submitted as soon as reasonably possible after the issue is discovered.
For damaged, missing, incorrect, or other order-related issues, we may request photographs, tracking information, order details, and other information reasonably necessary to investigate the claim.
Submitting a claim does not automatically guarantee a refund, replacement, or other remedy.
Claims are reviewed according to our Return & Refund Policy and applicable law.
21. Fraudulent or Abusive Shipping Claims
Lyrical Apparel may investigate patterns of shipping-related claims to protect against fraud and abuse.
This may include repeated claims involving:
- Lost packages
- Delivered-but-not-received packages
- Missing items
- Damaged packages
- Incorrect items
- Repeated replacement requests
Where permitted by law, additional verification may be required when reviewing repeated or unusual claims.
Providing false, misleading, or manipulated information in connection with a shipping claim may result in denial of the claim and other actions permitted by law.
Nothing in this section limits lawful consumer rights.
22. Customer Responsibility After Delivery
Once an order has been delivered to the address provided at checkout, customers are responsible for securing the package.
Lyrical Apparel is generally not responsible for theft or loss occurring after confirmed delivery.
If you anticipate being unavailable when a package arrives, we recommend using appropriate delivery instructions, package lockers, secure delivery locations, or other available measures.
23. Shipping and Refunds
Shipping charges are generally not refundable for:
- Customer ordering errors
- Incorrect addresses
- Change-of-mind requests
- Customer-selected incorrect sizes or colors
- Other circumstances where the order was correctly produced and shipped
If a refund is required because of a qualifying issue attributable to Lyrical Apparel or as required by applicable law, shipping charges may be refunded where appropriate.
Please refer to our Return & Refund Policy for additional information.
24. Production and Shipping Estimates
Production and shipping timeframes displayed on our website are estimates unless expressly stated otherwise.
We make reasonable efforts to provide accurate estimates based on information available to us.
However, actual delivery times may vary.
We do not guarantee that an order will arrive by an estimated date unless the applicable shipping option or offer expressly provides a guaranteed delivery timeframe.
25. Changes to Shipping Services
Lyrical Apparel may change available shipping methods, carriers, shipping prices, production locations, or fulfillment providers at any time.
Changes may be necessary because of:
- Carrier availability
- Product availability
- Fulfillment capacity
- Geographic coverage
- Operational requirements
- Service interruptions
- Other business or logistical considerations
Any shipping option presented at checkout will be subject to availability at the time the order is placed.
26. Applicable Law
This Shipping Policy is intended to operate consistently with applicable federal, state, and local laws.
Nothing in this policy is intended to:
- Waive legally protected consumer rights;
- Exclude legally required refunds;
- Eliminate legally required cancellation rights;
- Limit legally required shipping remedies;
- Prevent a customer from exercising a right that cannot legally be waived.
Where applicable law provides a different right or remedy, the applicable law will control.
27. Changes to This Shipping Policy
Lyrical Apparel may update this Shipping Policy from time to time.
Any changes will be posted on this page with an updated "Last updated" date.
The Shipping Policy generally applicable to an order will be the version in effect when the order was placed, subject to applicable law.
28. Contact Us
If you have questions regarding shipping, tracking, delivery, or an order issue, please contact Lyrical Apparel using the customer-support contact information provided on our website.
When contacting us about an order, please include your order number whenever possible.
Lyrical Apparel
Wear Your Words.