Refund policy

Last updated: August 15, 2026

At Lyrical Apparel, our products are made to order. Each product is produced specifically for an individual customer after an order is placed.

Because our products are made to order, we generally do not accept ordinary returns or exchanges for customer preference, incorrect size selection, or change of mind.

We do, however, stand behind products that are defective, damaged, or incorrectly fulfilled.

This policy explains when refunds, replacements, cancellations, and other remedies may be available.

Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies that cannot legally be excluded or waived under applicable law.

1. Made-to-Order Products

Lyrical Apparel products are produced on demand.

For this reason, once an order enters production, the product may not be resold to another customer.

We therefore generally do not accept returns or exchanges for:

  • Change of mind
  • No longer wanting the product
  • Incorrect size selected by the customer
  • Incorrect color selected by the customer
  • Incorrect product selected by the customer
  • Incorrect quantity ordered
  • Personal preference regarding fit
  • Personal preference regarding color or appearance
  • Failure to review the product description or size chart before ordering

Customers are responsible for reviewing product information and selecting the appropriate size, color, product, and quantity before completing an order.

2. Eligible Order Problems

You may contact us if your order arrives with a legitimate fulfillment or manufacturing issue, including:

  • A manufacturing defect
  • A significant printing defect
  • A product damaged during fulfillment or shipment
  • The wrong product was sent
  • The wrong size or color was sent due to a fulfillment error
  • An item is missing from a multi-item order
  • Another significant fulfillment error attributable to Lyrical Apparel or its fulfillment partner

Eligible claims must generally be submitted within 30 days of the delivery date.

3. Reporting a Problem

Please contact us as soon as reasonably possible after discovering an issue.

Your claim should include:

  • Order number
  • Name used for the order
  • Email address used at checkout
  • Description of the issue
  • Clear photographs of the product
  • Photographs of the affected area
  • Photographs of the packaging and shipping label when relevant

We may request additional information or photographs when reasonably necessary to investigate the claim.

Providing complete information helps us resolve legitimate claims more efficiently.

4. Evidence and Claim Verification

Because Lyrical Apparel products are made to order, we may require evidence before approving a refund or replacement.

Depending on the nature of the claim, we may request:

  • A photograph of the entire product
  • Close-up photographs of the alleged defect
  • Photographs of the product's printed area
  • Photographs of the product label or identifying information
  • Photographs of the packaging
  • Photographs of the shipping label
  • Photographs showing the condition of the package when received
  • Additional information reasonably necessary to investigate the issue

We may also review available order, production, fulfillment, shipment, and customer-service records.

A claim may remain pending while we request additional information.

We will not require unnecessary information where the issue is already sufficiently established.

5. False, Manipulated, or Misleading Claims

Customers must provide truthful and accurate information when submitting a refund or replacement request.

Claims may be denied where there is evidence that a customer has:

  • Knowingly provided false information
  • Submitted manipulated or misleading photographs
  • Intentionally damaged a product
  • Altered a product before submitting a claim
  • Attempted to misrepresent normal wear as a manufacturing defect
  • Submitted duplicate claims for the same issue
  • Attempted to obtain multiple refunds or replacements for the same order
  • Engaged in other fraudulent or abusive conduct

Where permitted by law, Lyrical Apparel may restrict future refund or replacement requests associated with verified fraudulent or abusive activity.

This provision does not limit any rights provided to customers under applicable law.

6. Defective Products

A manufacturing or printing defect may include a significant production problem that materially affects the product's intended appearance or usability.

Examples may include:

  • Significant printing errors
  • Severe misprints
  • Major production defects
  • A product that is materially different from the product ordered due to a manufacturing error

Minor variations that naturally occur during apparel manufacturing or printing do not necessarily constitute defects.

Examples may include minor differences in:

  • Color
  • Print placement
  • Measurements
  • Fabric texture
  • Appearance

Where we determine that a legitimate manufacturing defect exists, we may provide a replacement or refund as described below.

7. Normal Wear, Washing, and Customer-Caused Damage

Damage that occurs after delivery because of customer use, misuse, or improper care generally does not qualify as a manufacturing defect.

This may include:

  • Normal wear and tear
  • Improper washing
  • Improper drying
  • Excessive heat exposure
  • Improper ironing
  • Chemical damage
  • Bleach damage
  • Staining
  • Accidental damage
  • Cuts or tears caused after delivery
  • Alterations
  • Modifications
  • Intentional damage
  • Misuse of the product

Customers should follow the care instructions provided with the product.

Where a claim involves damage that may have resulted from washing, drying, chemicals, alterations, or other post-delivery use, Lyrical Apparel may request additional information to determine whether the issue originated during manufacturing or after delivery.

8. Size and Fit

Customers are responsible for selecting the correct size.

If you receive the exact size you ordered, the product generally does not qualify for a refund or replacement solely because:

  • It does not fit as expected;
  • It is too loose;
  • It is too tight;
  • The customer prefers a different fit;
  • The customer selected the wrong size.

A sizing issue caused by a fulfillment error may qualify for a replacement or refund.

For example, if a customer orders a Medium and receives a Large, the issue may qualify as an incorrect fulfillment claim.

If a customer orders a Large and receives a Large, the order is generally considered correctly fulfilled even if the customer later determines that a different size would have been preferable.

Please review the size chart before placing an order.

9. Color and Appearance

Product photographs are provided to represent the product as accurately as reasonably possible.

Differences in color may occur due to:

  • Screen settings
  • Device displays
  • Lighting conditions
  • Photography
  • Manufacturing processes
  • Printing processes

A minor difference in color or appearance does not automatically constitute a defect.

However, if the wrong product, color, or design was fulfilled compared with the customer's order, the issue may qualify for a replacement or refund.

10. Incorrect Item Received

If we determine that you received an item different from what you ordered because of a fulfillment error, we may provide:

  • A replacement of the correct item; or
  • A refund for the affected item.

We may request photographs of the product, label, packaging, and shipping information to verify the claim.

Please do not return an incorrect item unless we provide return instructions.

11. Missing Items

If your order contains multiple products and you believe one or more items are missing, contact us within 30 days of delivery.

We may verify the claim using available:

  • Order records
  • Fulfillment records
  • Package information
  • Shipment information
  • Tracking information
  • Customer-provided photographs
  • Other relevant information

If we determine that an item was incorrectly omitted from the shipment, we may provide a replacement or refund for the missing item.

12. Damaged Packages or Products

If your package appears damaged when delivered, please photograph the package before opening it when reasonably possible.

If the product inside is damaged, contact us within 30 days of delivery and provide photographs showing the condition of the package and product.

We may investigate the issue with our fulfillment provider or shipping carrier.

If the product is determined to have been damaged during fulfillment or shipment, we may provide a replacement or refund.

13. Lost Packages

If tracking indicates that your package is still in transit or has been lost by the carrier, contact us so that we can investigate.

Where appropriate, we may work with the carrier and/or fulfillment provider to locate the package.

If the carrier confirms that the package was lost in transit, Lyrical Apparel may provide a replacement or refund, subject to the circumstances of the shipment and applicable law.

14. Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please first check:

  • Your mailbox
  • Your front door or usual delivery location
  • Package lockers
  • Household members
  • Neighbors
  • Building management, if applicable
  • The carrier's delivery information

You may also contact the shipping carrier directly.

A carrier delivery scan does not automatically establish that a refund or replacement is owed, nor does it automatically mean that a claim will be denied.

Lyrical Apparel may review the available circumstances, including tracking information and other relevant information, before determining an appropriate resolution.

Nothing in this section limits rights or remedies required by applicable law.

15. Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you discover an address error, contact us immediately.

If the order has not entered production or shipment, we may be able to update the address.

Once production or shipment has begun, an address change may no longer be possible.

If an order cannot be delivered because the customer provided an incorrect, incomplete, or invalid address, Lyrical Apparel is generally not responsible for the resulting delivery failure.

If the package is returned and a replacement shipment is requested, additional shipping charges may apply where permitted by law.

16. Order Cancellations

Because our products may enter production shortly after an order is placed, cancellation requests must be submitted as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before production begins.

However, cancellation is not guaranteed once production has started.

An order is not considered cancelled merely because a customer sends a cancellation request.

Cancellation is effective only after Lyrical Apparel confirms the cancellation.

If an order has already entered production, we generally cannot cancel it because the product has been specifically produced for the customer.

Nothing in this section limits cancellation or refund rights required by applicable law.

17. Refunds

If a refund is approved, it will generally be issued to the original payment method.

Refund processing times may vary depending on the customer's bank, card issuer, payment provider, or financial institution.

Unless required by applicable law or otherwise determined appropriate by Lyrical Apparel:

  • Shipping charges are generally not refundable for customer ordering errors or change-of-mind requests.

  • Refunds are generally limited to the affected product or portion of the order giving rise to the approved claim.

  • A customer is not entitled to both a refund and a replacement for the same issue.

Where applicable law requires a different remedy, the applicable law will control.

18. Replacements

For an approved manufacturing, printing, damage, or fulfillment issue, Lyrical Apparel may provide a replacement instead of a refund.

A replacement will generally be for the same product, size, color, and design originally ordered.

Customers should not dispose of, alter, wash, or otherwise modify a product involved in a claim until the claim has been reviewed, unless doing so is reasonably necessary for safety or to prevent further damage.

Lyrical Apparel may require additional verification for repeated replacement requests.

19. Replacement Claims

If a replacement is issued, the replacement shipment may have its own tracking information.

A customer who does not receive a replacement should contact us so that we can investigate the shipment.

Customers may not receive multiple replacements or refunds for the same underlying issue unless Lyrical Apparel determines that an additional remedy is appropriate or applicable law requires it.

20. Repeated or Abusive Claims

We reserve the right, where permitted by law, to review patterns of refund or replacement activity.

Examples of activity that may receive additional review include:

  • Repeated defect claims
  • Repeated lost-package claims
  • Repeated "delivered but not received" claims
  • Multiple claims involving the same order
  • Multiple replacement requests
  • Multiple accounts associated with the same customer
  • Repeated claims involving the same shipping address or payment method
  • Claims involving inconsistent or contradictory information
  • Evidence suggesting intentional abuse of our refund process

Additional verification may be requested before approving future claims.

This provision is intended to protect against fraudulent or abusive activity and does not eliminate legally protected consumer rights.

21. Returns

Because our products are made to order, ordinary returns are generally not accepted.

Do not send products back to Lyrical Apparel without receiving return instructions from us first.

If a return is necessary for an approved claim, we will provide instructions regarding:

  • Whether the product must be returned;
  • Where it should be sent;
  • The applicable return timeframe;
  • Any other required steps.

Unauthorized returns may not be eligible for reimbursement.

22. Return Shipping

If Lyrical Apparel determines that a return is required because of an eligible defect, incorrect fulfillment, or another issue for which we are responsible, we will provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.

Where the return is requested for reasons that are the customer's responsibility, the customer may be responsible for applicable shipping costs where permitted by law.

23. Chargebacks and Payment Disputes

If you believe there is an issue with an order, we encourage you to contact us before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

If a refund has already been issued for an order or issue, customers should not seek to recover the same amount through an additional payment dispute.

Where permitted by law and applicable payment-network rules, we may provide relevant order, fulfillment, delivery, refund, and customer-service records to a payment provider or financial institution when responding to a payment dispute.

Nothing in this section limits a customer's lawful right to dispute a transaction.

24. Refunds and Fraud Prevention

Lyrical Apparel may use reasonable verification measures when reviewing refund and replacement requests.

These measures may include reviewing:

  • Order history
  • Fulfillment records
  • Production records
  • Shipping records
  • Tracking information
  • Customer communications
  • Photographs
  • Previous claims
  • Refund history
  • Replacement history
  • Other information reasonably relevant to the claim

The purpose of these measures is to prevent fraud and abuse while allowing legitimate customer claims to be resolved fairly.

25. No Automatic Entitlement to a Specific Remedy

Submitting a claim does not automatically guarantee a refund, replacement, store credit, or other remedy.

After reviewing the available information, Lyrical Apparel will determine the appropriate resolution for eligible claims, subject to applicable law.

Depending on the circumstances, an appropriate resolution may include:

  • Replacement;
  • Refund;
  • Partial refund;
  • Store credit, where appropriate and permitted;
  • Other reasonable resolution.

Where applicable law requires a particular remedy, that requirement will control.

26. Time Limit for Claims

Customers should report eligible order problems within 30 days of delivery.

This timeframe allows us to investigate manufacturing, fulfillment, and shipping issues while relevant records and information remain available.

A claim submitted after 30 days may be more difficult to investigate and may not qualify for a voluntary refund or replacement.

However, this timeframe does not waive or eliminate any consumer rights that cannot legally be limited.

27. Sale and Promotional Products

Sale, discounted, promotional, and limited-edition products are subject to this Return & Refund Policy unless otherwise stated at the time of purchase.

Discounted products remain subject to any consumer protections that cannot legally be excluded.

28. No Unauthorized Returns

Please do not mail products to an address obtained from a shipping label, fulfillment provider, third party, or previous communication unless Lyrical Apparel specifically instructs you to do so.

Our fulfillment partners may use different addresses for production and fulfillment purposes.

Returning a product to an unauthorized location may delay or prevent resolution of your claim.

29. Applicable Law

This policy is intended to operate consistently with applicable federal, state, and local laws.

Nothing in this policy is intended to:

  • Waive a legally protected consumer right;
  • Exclude a legally required refund;
  • Limit a legally required warranty;
  • Prevent a lawful payment dispute;
  • Prevent a customer from exercising a right that cannot legally be waived.

Where applicable law provides rights or remedies that differ from this policy, the applicable law will control.

30. Changes to This Policy

Lyrical Apparel may update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

The policy generally applicable to an order will be the version in effect at the time the order was placed, subject to applicable law.

31. Contact Us

If you have an issue with your order or need assistance with a refund or replacement, please contact Lyrical Apparel using the customer-support contact information provided on our website.

Please include your order number and a description of the issue so that we can investigate your request.

Lyrical Apparel
Wear Your Words.